CUSTOM CHEF KNIFE

FAQS

WHAT IS THE CHEF KNIFE USED FOR‭?‬

OUR F4‭ ‬COOK/CHEF KNIFE IS AN ALL-AROUND UTILITY KNIFE FOR ALL JOBS INTENDED TO BE DONE ON THE CUTTING BOARD‭. ‬THIS MEANS IT’S THE MOST USED KNIFE IN THE KITCHEN‭, ‬GOOD FOR ALMOST ANYTHING‭.‬

 

WHAT IS THE PARING KNIFE USED FOR‭?‬

THE F4‭ ‬PARING/OFFICE KNIFE IS YOUR GO TO KNIFE FOR EVERYTHING YOU WOULD DO IN YOUR HANDS AND NOT ON THE CUTTING BOARD‭. ‬THIS MEANS IT’S MOST SUITABLE FOR PRECISE ACTIONS LIKE PEELING AND GARNISHING‭.‬

 

WHAT IS THE DIFFERENCE IN STEEL TYPES THAT YOU OFFER‭?‬

THE MAIN DIFFERENCE BETWEEN THE STEELS WE USE IS IN THE AMOUNT OF CARE YOU NEED TO GIVE OUR CARBON STEEL KNIVES AS OPPOSED TO THE MORE COMFORTABLE CARE OF STAINLESS STEEL‭. ‬STEELS ARE CLASSIFIED AS STAINLESS ‬BY THE CHROME CONTENT IN THEM‭ (‬IMPORTANT TO STATE THEY STAIN LESS AND NOT NO STAIN AT ALL‭!). ‬CARBON STEELS USUALLY HAVE A HIGHER CARBON CONTENT THAN STAINLESS WHICH IN GENERAL MAKES IT HARDER AND STRONGER BUT LESS DUCTILE‭. ‬IT'S IMPORTANT TO NOTE THAT CARBON STEEL WILL RUST EASILY IF NOT TAKEN CARE OF THE RIGHT WAY‭, ‬BUT WITH THE RIGHT CARE WILL KEEP A‭ ‬GREAT EDGE AND AGE BEAUTIFULLY‭. ‬THE STAINLESS STEEL WILL STAY PRETTY MUCH THE SAME IF CARED FOR‭. ‬YOU CAN FIND THE DETAILS OUTLINED IN THE CUSTOMISATION SECTION OF OUR SITE.‬

 

WHAT ARE THE DIFFERENT HANDLE TYPES THAT YOU OFFER‭?‬

YOU CAN CHOOSE FROM EITHER THE STACKED OR SCALED HANDLE OPTIONS‭. ‬OUR SIGNATURE STACKED HANDLE IS FORMED FROM A SERIES OF BLACK LEATHER AND COLOURED MICARTA DISCS‭ (‬A STRONG COMPOSITE MATERIAL OF CANVAS AND RESIN‭). ‬THIS GIVES A BOLD‭, ‬STRIPED EFFECT THAT WE HAVE BECOME SYNONYMOUS WITH‭. ‬THE SCALED HANDLE OPTION IS A BIT MORE TRADITIONAL BUT WITH AN UPDATED CONTEMPORARY EDGE‭. ‬FOR THE‭ ‬SCALED HANDLE YOU ARE ABLE TO CHOOSE FROM MICARTA OR VARYING STABILISED WOOD HANDLES AS WELL AS DIFFERENT COLOURED MICARTA HANDLE LINERS‭. ‬

 

HOW DO I CARE FOR MY KNIFE‭? ‬

NEVER PUT YOUR KNIFE IN THE DISHWASHER‭, ‬OR USE AN ABRASIVE SPONGE ON THEM‭. ‬TRY AND USE A LIGHT DETERGENT AND WIPE RATHER THAN RUB‭. ‬KEEP YOUR KNIFE AS DRY AS POSSIBLE‭, ‬AND ALWAYS DRY IT RIGHT AFTER CLEANING‭. ‬IF YOU'RE NOT GOING TO USE IT FOR A WHILE‭, ‬SAY YOU'RE GOING AWAY‭, ‬LIGHTLY OIL THE BLADE AND HANDLE WITH A MINERAL OIL‭ - ‬WE USE CAMELLIA OIL AT THE SHOP‭ - ‬BUT MAKE SURE YOU WASH IT AGAIN BEFORE USING IT‭. ‬WE RECOMMEND SHARPENING WITH STONES‭, ‬AND IT‭'‬S ALWAYS USEFUL TO HAVE A HONING STEEL OR CERAMIC ROD‭ ‬TO PROLONG THE TIME BETWEEN SHARPENING SESSIONS‭. ‬

 

DO YOU SHARPEN KNIVES‭?‬

YES, WE DO, BUT WE WILL GIVE YOU A PRICE ONCE WE SEE THE STATE OF THE KNIFE‭. ‬KNIVES HAVE TO BE DELIVERED TO AND PICKED UP FROM OUR SHOP‭. ‬IF THERE ARE CUSTOMS CHARGES TO BE PAID WITH INTERNATIONAL SHIPMENTS WE WILL ASK YOU IF YOU WANT TO PAY THEM OR‭ ‬REFUSE THEM‭. ‬WE SHARPEN AND TUNE UP FKK KNIVES FOR FREE‭, ‬FOREVER‭.‬ 

 

CAN I MODIFY MY ORDER ONCE I HAVE PAID FOR IT‭?‬

AS LONG AS WE HAVEN’T STARTED WORKING ON YOUR ORDER WE WILL HAPPILY MODIFY IT‭.‬

 

 

SHIPPING

BECAUSE ALL OF OUR KNIVES ARE HANDMADE TO ORDER‭, ‬WE CANNOT GUARANTEE EXACT SHIPPING DATES‭. ‬AT THIS TIME‭, ‬PLEASE ALLOW AROUND 10-12‭ ‬WEEKS FOR DELIVERY‭. ‬AN EMAIL WILL BE SENT OUT TO YOU ONCE WE START THE ACTUAL WORK ON YOUR KNIFE AND WHEN IT SHIPS WITH TRACKING INFO‭.‬

 

RETURNS

WE ACCEPT REFUNDS AND EXCHANGES OF PRODUCTS THAT HAVE NOT BEEN USED OR DAMAGED AND OUR POLICY LASTS 30‭ ‬DAYS‭. ‬IF 30‭ ‬DAYS HAVE GONE BY SINCE YOUR PURCHASE‭, ‬UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE‭. ‬TO BE ELIGIBLE FOR A RETURN‭, ‬YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT‭. ‬IT MUST ALSO BE IN THE ORIGINAL PACKAGING‭. ‬TO COMPLETE YOUR RETURN‭, ‬WE REQUIRE A RECEIPT OR PROOF OF PURCHASE‭.
‬TO RETURN YOUR PRODUCT‭, ‬YOU SHOULD MAIL YOUR PRODUCT TO‭: ‬FLORENTINE KITCHEN KNIVES SL‭ (‬ATTN‭. ‬TOMER BOTNER‭) ‬NOTARIAT 7‭, ‬BAJO‭, ‬BARCELONA 08001‭ ‬SPAIN‭.‬ YOU WILL BE RESPONSIBLE FOR PAYING ANY SHIPPING COSTS FOR RETURNING YOUR ITEM‭. ‬SHIPPING COSTS ARE NON-REFUNDABLE‭. DEPENDING ON WHERE YOU LIVE‭, ‬THE TIME IT MAY‭ ‬TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU‭, ‬MAY VARY‭. ‬IF YOU ARE SHIPPING ITEM(S‭) ‬OVER‭ $‬75‭, ‬YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE‭. ‬IF ANY OF THESE APPLY‭, ‬WE WILL NOT BE ABLE TO REFUND YOU‭: ‬PRODUCT WITH OBVIOUS SIGNS OF USE‭, ‬ANY ITEM NOT IN ITS ORIGINAL CONDITION‭, ‬ITEM IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR‭, ‬PERSONALLY ENGRAVED KNIVES OR ANY ITEM THAT IS RETURNED‭ ‬MORE THAN 30‭ ‬DAYS AFTER DELIVERY‭. ‬UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED‭.‬

 

REFUNDS

ONCE YOUR ITEM IS RECEIVED AND INSPECTED‭, ‬WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM‭. ‬WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND‭.‬ IF IT IS APPROVED‭, ‬YOUR REFUND WILL BE PROCESSED‭, ‬AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT‭, ‬WITHIN A FEW DAYS‭.‬

 

LATE OR MISSING REFUNDS

IF YOU HAVEN’T RECEIVED A REFUND YET‭, ‬FIRST CHECK YOUR BANK ACCOUNT AGAIN‭. ‬CONTACT YOUR CREDIT CARD COMPANY‭, ‬IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED‭. ‬NEXT‭, ‬CONTACT YOUR BANK‭. ‬THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED‭.‬

IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND‭, ‬PLEASE CONTACT US AT INFO@FLORENTINEKITCHENKNIVES.COM‭

 

EXCHANGES

WE WILL REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED AS A RESULT OF OUR OWN ACTIONS OR UNUSED‭. ‬IF YOU NEED TO EXCHANGE IT FOR‭ ‬THE SAME ITEM‭, ‬GET CREDIT FOR ANOTHER PURCHASE ETC‭. ‬SEND US AN EMAIL AT INFO@FLORENTINEKITCHENKNIVES.COM AND SEND YOUR ITEM TO‭: ‬FLORENTINE KITCHEN KNIVES SL‭ (‬ATTN‭. ‬TOMER BOTNER‭) ‬NOTARIAT 7‭, ‬BAJO‭, ‬BARCELONA 08001‭ ‬SPAIN‭.‬

 

GIFTS

IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU‭, ‬YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN‭. ‬ONCE THE RETURNED ITEM IS RECEIVED‭, ‬A GIFT CERTIFICATE WILL BE MAILED TO‭ ‬YOU‭.‬ IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED‭, ‬OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER‭, ‬WE WILL SEND A REFUND TO THE GIFT GIVER AND UNFORTUNATELY‭, ‬THEY WILL FIND OUT ABOUT YOUR RETURN‭.‬

 

PRIVACY POLICY

ALL DEFINED TERMS USED BELOW SHALL HAVE THE MEANINGS SET FORTH IN OUR TERMS AND CONDITIONS‭. ‬THIS PRIVACY POLICY‭ (‬“POLICY”‭) ‬EXPLAINS HOW INFORMATION ABOUT YOU IS COLLECTED‭, ‬USED‭, ‬AND DISCLOSED BY YOUR ACCESS OR USE OF THIS SITE OR OTHERWISE AS A RESULT OF YOUR INTERACTIONS WITH US‭. ‬BY VISITING THIS SITE DIRECTLY OR THROUGH ANOTHER SITE‭, ‬YOU ACCEPT THE TERMS AND CONDITIONS OF‭ ‬THIS POLICY‭. ‬THIS POLICY APPLIES TO THIS SITE‭. ‬WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES ON ANY WEBSITE NOT OPERATED BY US TO WHICH THIS SITE LINKS OR THAT LINKS TO THIS SITE‭.‬

WE RESPECT CHILDREN’S PRIVACY‭. ‬WE DO NOT KNOWINGLY OR INTENTIONALLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER AGE 13‭. ‬ELSEWHERE ON THE SITE‭, ‬YOU HAVE REPRESENTED AND WARRANTED THAT YOU ARE EITHER 18‭ ‬YEARS OF AGE OR USING THE SITE WITH THE SUPERVISION OF A PARENT OR GUARDIAN‭. ‬IF YOU ARE UNDER THE AGE OF 13‭, ‬PLEASE DO NOT SUBMIT ANY PERSONAL INFORMATION TO US‭, ‬AND RELY ON A PARENT OR GUARDIAN TO‭ ‬ASSIST YOU‭.‬

 

INFORMATION COLLECTION

WE COLLECT INFORMATION FROM YOU IN SEVERAL DIFFERENT WAYS ON THIS SITE‭.‬

 

REGISTRATION AND ORDERING

BEFORE USING CERTAIN PORTIONS OF THIS SITE OR ORDERING PRODUCTS‭, ‬YOU MAY BE REQUIRED TO COMPLETE AN ONLINE REGISTRATION FORM‭. ‬DURING REGISTRATION‭, ‬YOU WILL BE ASKED TO PROVIDE TO US CERTAIN PERSONAL INFORMATION‭, ‬INCLUDING BUT NOT LIMITED TO YOUR NAME‭, ‬SHIPPING AND BILLING ADDRESS(ES‭), ‬PHONE NUMBER‭, ‬EMAIL ADDRESS‭, ‬GENDER‭, ‬AND CREDIT CARD NUMBER‭. ‬IN ADDITION‭, ‬WE MAY ALSO ASK YOU FOR‭ ‬YOUR COUNTRY OF RESIDENCE AND/OR YOUR ORGANISATION’S COUNTRY OF OPERATION‭, ‬SO WE CAN COMPLY WITH APPLICABLE LAWS AND REGULATIONS‭. ‬THESE KINDS OF PERSONAL INFORMATION ARE USED FOR‭ ‬BILLING PURPOSES‭, ‬TO FULFIL YOUR ORDERS‭, ‬TO COMMUNICATE WITH YOU ABOUT YOUR ORDER AND THE SITES‭, ‬AND FOR INTERNAL MARKETING PURPOSES‭. ‬IF WE ENCOUNTER A PROBLEM WHEN PROCESSING YOUR ORDER‭, ‬YOUR PERSONAL INFORMATION MAY BE USED TO CONTACT YOU‭.‬

 

INFORMATION WE COLLECT AUTOMATICALLY

WE MAY ALSO AUTOMATICALLY COLLECT INFORMATION ABOUT YOU WHEN YOU ACCESS OR USE THE SITE OR TRANSACT BUSINESS WITH US‭, ‬INCLUDING‭:‬

TRANSACTION INFORMATION‭: ‬WHEN YOU PURCHASE OR RETURN A PRODUCT‭, ‬WE COLLECT INFORMATION ABOUT THE TRANSACTION‭, ‬SUCH AS PRODUCT DETAILS‭, ‬PURCHASE PRICE‭, ‬AND THE DATE AND LOCATION OF THE TRANSACTION‭.‬

LOG INFORMATION‭: ‬WE OBTAIN INFORMATION ABOUT YOUR USE OF OUR WEBSITES‭, ‬INCLUDING THE TYPE OF BROWSER YOU USE‭, ‬ACCESS TIMES‭, ‬PAGES VIEWED‭, ‬YOUR IP ADDRESS AND THE PAGE YOU VISITED BEFORE NAVIGATING TO THIS SITE‭.‬

DEVICE INFORMATION‭: ‬WE COLLECT INFORMATION ABOUT THE COMPUTER OR MOBILE DEVICE YOU USE TO ACCESS OUR SERVICES‭, ‬SUCH AS THE HARDWARE MODEL‭, ‬OPERATING SYSTEM AND VERSION‭, ‬UNIQUE DEVICE IDENTIFIERS‭, ‬MOBILE NETWORK INFORMATION‭, ‬AND BROWSING BEHAVIOUR‭.‬

LOCATION INFORMATION‭: ‬WE MAY COLLECT INFORMATION ABOUT THE PRECISE LOCATION OF YOUR DEVICE WHEN YOU CONSENT TO THE COLLECTION OF‭ ‬THIS INFORMATION‭. ‬WE MAY ALSO COLLECT INFORMATION ABOUT YOUR APPROXIMATE LOCATION EACH TIME YOU ACCESS THIS SITE‭.‬

INFORMATION COLLECTED BY COOKIES AND OTHER TRACKING TECHNOLOGIES‭: ‬WE MAY USE COOKIES‭, ‬WEB BEACONS‭, ‬AND OTHER TRACKING TECHNOLOGIES TO COLLECT INFORMATION ABOUT YOU AND YOUR INTERACTION WITH THIS SITE‭, ‬INCLUDING INFORMATION ABOUT YOUR BROWSING BEHAVIOUR‭, ‬PURCHASE BEHAVIOUR‭, ‬AND OTHER ENGAGEMENT WITH THE SERVICES‭. ‬WE USE THIS INFORMATION IN ONE OR MORE OF THE WAYS DESCRIBED IN THE‭ ‬“USE OF INFORMATION”‭ ‬SECTION BELOW‭. ‬MOST WEB BROWSERS ARE SET TO ACCEPT COOKIES BY DEFAULT‭, ‬BUT YOU CAN USUALLY CHANGE YOUR BROWSER SETTINGS TO REMOVE OR REJECT COOKIES‭.‬

 

INFORMATION WE COLLECT FROM OTHER SOURCES

WE MAY ALSO RECEIVE INFORMATION ABOUT YOU FROM OTHER SOURCES AND COMBINE OR LINK THAT WITH INFORMATION WE HAVE ABOUT YOU‭. ‬FOR EXAMPLE‭, ‬WE MAY COLLECT DEMOGRAPHIC AND CHANGE-OF-ADDRESS INFORMATION FROM THIRD PARTY SOURCES AND INFORMATION FROM THIRD PARTY SOCIAL MEDIA PLATFORMS‭ (‬SUCH AS FACEBOOK‭) ‬IF YOU LOG INTO THIS SITE USING YOUR SOCIAL MEDIA ACCOUNT CREDENTIALS OR IF YOU MAKE CERTAIN CONTENT AND INFORMATION PUBLICLY AVAILABLE‭, ‬SUCH AS PHOTOS‭, ‬VIDEOS‭, ‬AND PROFILE INFORMATION‭.‬

 

INTERNAL USE

WE USE YOUR PERSONAL INFORMATION TO PROCESS YOUR ORDER AND PROVIDE YOU WITH CUSTOMER SERVICE‭. ‬WE MAY INTERNALLY YOUR PERSONAL INFORMATION TO IMPROVE THIS SITE’S CONTENT AND LAYOUT‭, ‬TO IMPROVE OUTREACH AND FOR OUR OWN MARKETING EFFORTS‭ (‬INCLUDING MARKETING OUR SERVICES AND PRODUCTS TO YOU‭), ‬AND TO DETERMINE GENERAL MARKETPLACE INFORMATION ABOUT VISITORS TO THIS SITE‭.‬

 

COMMUNICATIONS WITH YOU

WE WILL USE YOUR PERSONAL INFORMATION TO COMMUNICATE WITH YOU ABOUT THIS SITE AND YOUR ORDERS AND DELIVERIES‭. ‬ALSO‭, ‬WE MAY SEND‭ ‬YOU A CONFIRMATION EMAIL WHEN YOU REGISTER WITH US‭. ‬WE MAY SEND YOU A SERVICE-RELATED ANNOUNCEMENT ON THE RARE OCCASIONS WHEN IT‭ ‬IS NECESSARY‭ (‬FOR EXAMPLE‭, ‬IF WE MUST TEMPORARILY SUSPEND OUR SERVICE FOR MAINTENANCE‭.) ‬ALSO‭, ‬YOU MAY SUBMIT YOUR EMAIL ADDRESS‭ ‬FOR REASONS SUCH AS TO REGISTER FOR A CONTEST OR SWEEPSTAKES OR TO SIGN UP FOR EMAIL NEWSLETTERS AND SPECIAL OFFERS‭. ‬IF YOU SUBMIT YOUR EMAIL ADDRESS‭, ‬WE USE IT TO DELIVER THE INFORMATION TO YOU‭. ‬WE ALWAYS PERMIT YOU TO UNSUBSCRIBE OR OPT OUT OF FUTURE EMAILS‭. ‬BECAUSE WE HAVE TO COMMUNICATE WITH YOU ABOUT ORDERS THAT YOU CHOOSE TO PLACE‭, ‬YOU CANNOT OPT OUT OF RECEIVING EMAILS RELATED TO YOUR ORDERS‭.‬

 

EXTERNAL USE

EXCEPT AS OTHERWISE SET FORTH BELOW‭, ‬WE DO NOT SELL‭, ‬RENT‭, ‬TRADE‭, ‬LICENSE OR OTHERWISE DISCLOSE YOUR SPECIFIC PERSONAL INFORMATION OR FINANCIAL INFORMATION TO ANYONE‭.‬

WE MAY DISCLOSE INFORMATION TO THIRD PARTIES THAT PERFORM SPECIFIC FUNCTIONS ON OUR BEHALF‭. ‬HOWEVER‭, ‬WE WILL ONLY DISCLOSE THE INFORMATION THAT IS NECESSARY FOR THEM TO PERFORM THEIR SERVICE‭ (‬LIKE SHIPPING CURRIERS‭).‬

WE MUST PROVIDE YOUR CREDIT CARD NUMBER TO FINANCIAL-SERVICES CORPORATIONS SUCH AS CREDIT-CARD PROCESSORS AND ISSUERS AS IS REQUIRED TO PROCESS YOUR ORDERS‭. ‬WE WILL USE INDUSTRY STANDARD SECURITY MEASURES‭, ‬INCLUDING DATA ENCRYPTION‭, ‬WHEN PROVIDING YOUR CREDIT CARD NUMBER TO OTHERS‭.‬

WE MAY DISCLOSE PERSONAL INFORMATION OR FINANCIAL INFORMATION IN RESPONSE TO REQUESTS FROM LAW ENFORCEMENT OFFICIALS CONDUCTING‭ ‬INVESTIGATIONS‭; ‬SUBPOENAS‭; ‬A COURT ORDER‭; ‬OR IF WE ARE OTHERWISE REQUIRED TO DISCLOSE SUCH INFORMATION BY LAW‭. ‬WE ALSO WILL RELEASE PERSONAL INFORMATION WHERE DISCLOSURE IS NECESSARY TO PROTECT OUR LEGAL RIGHTS‭, ‬ENFORCE OUR TERMS AND CONDITIONS OR OTHER AGREEMENTS‭, ‬OR TO PROTECT OURSELVES OR OTHERS‭. ‬FOR EXAMPLE‭, ‬WE MAY SHARE INFORMATION TO REDUCE THE RISK OF FRAUD OR IF SOMEONE USES OR ATTEMPTS TO USE THIS SITE FOR ILLEGAL REASONS OR TO COMMIT FRAUD‭.‬

WHILE WE WILL NOT SELL‭ (‬OR TRADE OR RENT‭) ‬PERSONALLY IDENTIFIABLE INFORMATION TO OTHER COMPANIES AS PART OF OUR REGULAR COURSE OF BUSINESS‭. ‬HOWEVER‭, ‬IT’S POSSIBLE THAT WE MIGHT ACQUIRE OR MERGE WITH OR BE ACQUIRED BY ANOTHER COMPANY OR THAT WE MIGHT DISPOSE OF SOME OR ALL OF OUR‭ ‬ASSETS‭. ‬IF THAT HAPPENS‭, ‬YOUR PERSONAL INFORMATION MAY BE DISCLOSED TO ANOTHER COMPANY‭, ‬BUT THAT DISCLOSURE WILL BE SUBJECT TO THE PRIVACY POLICY IN EFFECT‭.‬

WE MAY SHARE NON-PERSONAL INFORMATION‭ (‬SUCH AS THE NUMBER OF DAILY VISITORS TO A PARTICULAR WEB PAGE‭, ‬OR THE SIZE OF AN ORDER PLACED ON A CERTAIN DATE‭) ‬WITH THIRD PARTIES SUCH AS ADVERTISING PARTNERS‭. ‬THIS INFORMATION DOES NOT DIRECTLY PERSONALLY IDENTIFY‭ ‬YOU OR ANY USER‭.‬

 

DATA SECURITY

WE TAKE REASONABLE MEASURES‭, ‬INCLUDING ADMINISTRATIVE‭, ‬TECHNICAL‭, ‬AND PHYSICAL SAFEGUARDS‭, ‬TO PROTECT INFORMATION ABOUT YOU FROM‭ ‬LOSS‭, ‬THEFT‭, ‬MISUSE‭, ‬UNAUTHORISED ACCESS‭, ‬DISCLOSURE‭, ‬ALTERATION‭, ‬AND DESTRUCTION‭.‬

 

OPT OUT/CORRECTIONS

UPON YOUR REQUEST‭, ‬WE WILL‭ (‬A‭) ‬CORRECT OR UPDATE YOUR PERSONAL INFORMATION‭; (‬B‭) ‬STOP SENDING EMAILS TO YOUR EMAIL ADDRESS‭; ‬AND/OR‭ (‬C‭) ‬DISABLE YOUR ACCOUNT TO PREVENT ANY FUTURE PURCHASES THROUGH THAT ACCOUNT‭. ‬YOU CAN MAKE THESE REQUESTS BY EMAILING US AT INFO@FLORENTINEKITCHENKNIVES.COM‭

PLEASE DO NOT EMAIL YOUR CREDIT-CARD NUMBER OR OTHER SENSITIVE INFORMATION‭.‬

 

OFFLINE COLLECTION USE AND DISCLOSURE

WE ALSO MAY COLLECT INFORMATION OFFLINE‭. ‬WE WILL TREAT ANY INFORMATION COLLECTED OFFLINE IN A MANNER THAT IS CONSISTENT WITH THIS POLICY‭. ‬ONE EXAMPLE INVOLVES SOMEONE CALLING US TO PLACE AN ORDER OR TO ASK QUESTIONS‭. ‬WHEN SOMEONE CALLS‭, ‬WE WILL ASK ONLY FOR THE PERSONAL INFORMATION WE NEED IN ORDER TO PLACE THE ORDER OR TO ANSWER THE QUESTION‭. ‬WHEN WE NEED TO STORE INFORMATION‭ (‬SUCH AS ORDER INFORMATION‭), ‬WE WILL ENTER IT INTO OUR DATABASE‭.‬

 

UPDATES TO THIS POLICY

IF WE CHANGE OR UPDATE THIS PRIVACY POLICY‭, ‬WE WILL POST CHANGES AND UPDATES ON THE SITE SO THAT YOU WILL ALWAYS BE AWARE OF WHAT INFORMATION WE COLLECT‭, ‬USE AND DISCLOSE‭. ‬WE ENCOURAGE YOU TO REVIEW THIS POLICY FROM TIME TO TIME SO YOU WILL KNOW IF THE PRIVACY POLICY HAS BEEN CHANGED OR UPDATED‭. ‬IF YOU HAVE ANY QUESTIONS ABOUT THE POLICY‭, ‬PLEASE CONTACT US AT INFO@FLORENTINEKITCHENKNIVES.COM‭